Return Policy
Return Policy
1. No Returns:
- Due to the limited nature of our special releases, we regret to inform you that we cannot accept returns or exchanges for products categorized as "limited releases." These items are carefully curated and produced in limited quantities
- In the rare event that you receive a limited-release product that is defective or damaged, we will gladly address the issue. Please contact our customer support team within 7 days of receiving your order to report the problem. We will work with you to find an appropriate resolution, which may include a replacement or refund, depending on product availability.
3. Clear Product Descriptions:
- We strive to provide clear and accurate product descriptions for all limited-release items on our website. We encourage you to review these descriptions and any available images before making a purchase decision. If you have any questions about a specific product, please contact us for clarification before placing your order.
4. Canceling Orders:
- If you wish to cancel an order, you may do so if order has not been processed. After this period, cancellations may not be possible due to the rapid processing and shipping timelines associated with these releases.
5. Customer Satisfaction:
- Your satisfaction is important to us, and we appreciate your understanding of our limited-release return policy. If you have any concerns or inquiries related to your order, please don't hesitate to contact our customer support team. We are here to assist you and provide exceptional service.
While we understand that returns can be an essential part of online shopping, our limited-release items are specially curated to offer a distinctive and exclusive experience to our customers. We thank you for your understanding and continued support of BackhandBodega.com. If you have any further questions or require assistance, please reach out to us via our Contact Us page.